1. Refunds and Exchanges
One or more items in my order were defective. Can I get an exchange or a refund?
Yes! If there's anything wrong with the product you ordered, digital or physical, I'll refund it or exchange it for an identical item, whichever you prefer. Digital products such as e-books can be exchanged at any time (refunds for digital products must be made within 60 days of purchase), while defective print books must be returned within 60 days to receive an exchange or refund.
There's nothing wrong with the book(s) I received, but I'm still not happy with my order. Can I get a refund?
Absolutely! I offer my customers a 100% money back guarantee. E-books and print editions can both be returned for a refund up to 60 days after purchase, no questions asked. Refunds for e-books and other digital downloads will processed immediately, while print books will be refunded upon their return.
Do I have to pay for return shipping to receive my refund?
No! If you're mailing something back for an exchange or a refund, I'll send you a return shipping label so that all you have to worry about is handing it off to the post office. If you're not satisfied with your order for any reason, you shouldn't have to pay a dime to send it back.
How do I request a refund or exchange?
Contact me through the Contact Us form, or by sending an email to firstname.lastname@example.org. Include your name and order number in your message, along with which items you want refunded. You'll receive a reply within 1-2 business days (usually, I reply the same day.)
How are refunds issued?
Refunds are typically issued as a chargeback to whichever payment method you selected during checkout. If you paid with your credit card, for example, the amount will appear as a credit on your credit card statement.
How quickly will I receive my refund or exchange?
Refunds are issued within 2-5 business days after approval, but may take longer to appear in your account depending on the payment method you selected during checkout and how quickly the bank or other financial institution takes to process the transaction. Exchanges on digital products will be processed within 2 business days (usually much sooner), while exchanges on physical products such as print books will take 2-7 business days for me to ship, plus however long it takes the post office to deliver the package.
2. Orders and Shipping
I ordered an e-book. Where is it?
If you ordered an e-book or other digital download, it should be delivered instantly as download links via the order confirmation email you receive after checking out, and should also be available under the My Downloads section of My Account if you created an account. If for any reason you don't receive your order, send me a message through the Contact Us form, or send me an email directly at email@example.com, and I'll make sure you receive your files as soon as possible (within 1-2 business days, but usually the same day.)
I ordered one or more print books. When will they arrive?
If you ordered one or more print books, it usually takes 2 business days for me to ship them out, but might take me as long as 5-7 business days. If the order is delayed and will take longer than 7 business days, I'll send you an email to let you know, along with an apology, an explanation for the delay, and the option of receiving a full refund if you'd prefer not to wait. Once I deliver the book to the post office, the amount of time it takes you to receive your order will depend on the shipping method you chose during checkout. USPS Media Mail, for example, takes 2-10 business days (most of the time with this option, delivery occurs within 5-7 business days.)
How much does shipping cost?
The shipping cost is determined by the shipping method you choose during checkout. These charges vary according to the weight of the package and the delivery address. As an example, one or two books shipped via USPS Media Mail usually costs between $4 and $5 (this includes freight plus the cost of the envelope.) Always refer to the shipping cost calculated during checkout for the exact amount.
Do you sell or ship internationally?
Unfortunately, I can only sell and ship to customers with a United States address and credit card. This is due to the exorbitant cost of shipping outside my home country, as well as an increased risk of credit card fraud. I'm actively exploring methods of making my store available to customers overseas, but in the meantime, you can always find e-books and unsigned print editions of my books through a wide variety of online retailers, including Amazon, Walmart, Kobo, Google Play, and Barnes & Noble.
I have a question that isn't covered in this policy. Can you answer it?